Shipping policy
Last updated: September 7, 2026
Thank you for shopping with Sterix. Please review our shipping policy below.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
2. Shipping Time
As a dropshipping business, our products are shipped directly from our fulfillment partners. Estimated shipping times are:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7–15 business days |
| Expedited Shipping | 5–8 business days |
Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather, carrier issues, or high order volumes.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. We may occasionally offer free shipping promotions, which will be clearly indicated on the Site.
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after you receive it.
5. Shipping Destinations
We currently ship within the United States. If we expand to additional countries, this policy will be updated accordingly.
6. Customs, Duties, and Taxes
For any international shipments (if applicable), customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the item price or shipping cost.
7. Multiple Packages
Because we work with multiple fulfillment partners, orders containing multiple items may arrive in separate packages at different times. You will not be charged extra for this.
8. Incorrect Shipping Address
Please double-check your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@sterix.store and we will do our best to update it before the order ships.
9. Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, please contact the carrier first. If the issue cannot be resolved, reach out to us at support@sterix.store and we will assist you.
10. Contact Us
For any shipping questions, contact us:
- Email: support@sterix.store
- Phone: +1 (888) 371-1616
- Address: 15325 Montpellier Ave, Irvine, CA 92604, United States