Last updated: September 7, 2026
Orders
How do I place an order? Simply browse our collection, select your size and preferred style, add it to your cart, and complete checkout using our secure payment system.
Can I change or cancel my order after placing it? If you need to make changes, contact us at support@sterix.store as soon as possible. We can only accommodate changes or cancellations before the order has been processed for shipment.
Do I need an account to place an order? No, you can check out as a guest. However, creating an account allows you to track orders and check out faster in the future.
Shipping
How long does shipping take? Orders are processed within 1–3 business days, and shipping typically takes 7–15 business days depending on your location. See our Shipping Policy for full details.
Do you ship internationally? Currently, we ship within the United States only.
How can I track my order? Once your order ships, you'll receive an email with a tracking number and link.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery for unused, unworn items in original packaging. See our Return & Refund Policy for full details.
How long does it take to receive a refund? Refunds are processed within 5–10 business days after we receive and inspect your returned item.
What if I received a defective or wrong item? Contact us at support@sterix.store with photos within 7 days of delivery, and we'll arrange a replacement or refund at no extra cost.
Products
How do I choose the right shoe size? We recommend checking the size chart listed on each product page, as sizing can vary by style.
Are your product images accurate? We work to display accurate images and descriptions, but slight variations in color may occur due to screen settings and lighting.
Payment
What payment methods do you accept? We accept major credit/debit cards and other payment methods available at checkout (see our Payment Policy for details).
Is my payment information secure? Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your full card details.
Contact
How can I reach customer support? Email us at support@sterix.store or call +1 (888) 371-1616. Our team responds within 24–48 business hours.