Frequently Asked Questions
What kind of products do you sell?
We specialize in men's and women's footwear, including casual shoes, sneakers, sports shoes, running-inspired footwear, dress shoes, and other everyday styles.
How long does shipping take?
Orders are processed within 1–3 business days, followed by approximately 6–11 business days of transit. Total estimated delivery time is typically 7–14 business days. You'll receive an order confirmation email after placing your order and tracking information once your order ships.
Do you offer free shipping?
Yes — we offer free standard shipping within the United States.
Do you ship internationally?
Not currently. Sterix currently ships orders within the United States.
Do you accept returns?
Yes. We offer a 30-day return window after delivery. Items should be unused, unworn, and in their original condition. Contact support@sterix.store with your order number and reason for the return before sending anything back.
What if my shoes arrive damaged, defective, or incorrect?
Please contact us as soon as possible, preferably within 48 hours of delivery, at support@sterix.store. Include your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate resolution.
How much does return shipping cost?
For returns due to a change of mind, personal preference, or incorrect size selection, the customer is generally responsible for the return shipping cost. If the item is damaged, defective, or incorrect due to a fulfillment error, Sterix will provide return instructions and, where applicable, a return shipping label.
How long do refunds take?
Once an approved return is received and inspected, an approved refund is generally issued to the original payment method within 14 business days. Your bank or payment provider may require additional time to post the refund.
What payment methods do you accept?
We accept the payment methods available through our checkout, which may include major credit and debit cards, digital wallets, and other supported payment options.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at support@sterix.store. We will try to accommodate cancellation requests before fulfillment or shipment, but cancellation cannot always be guaranteed once processing has begun.
Will I receive tracking information?
Yes. Once your order ships, we will send tracking information to the email address provided during checkout when tracking is available. Please allow some time for the tracking information to become active.
What should I do if my order hasn't arrived?
If your order has not arrived within 20 business days after shipment, please contact us at support@sterix.store. We will review the shipment status and assist you with the next steps.
How can I contact Sterix?
Email: support@sterix.store
Phone: +1 888-371-1616
Our support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time, and we aim to respond to customer inquiries within 24 hours during regular support hours.