Last updated: September 7, 2026
We're here to help! Please review the information below for the best way to reach us.
1. Customer Support Hours
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (PST), excluding public holidays.
2. How to Reach Us
- Email: support@sterix.store
- Phone: +1 (888) 371-1616
- Mailing Address: 15325 Montpellier Ave, Irvine, CA 92604, United States
3. Response Time
We aim to respond to all email inquiries within 24–48 business hours. Response times may be longer during peak seasons or promotional periods.
4. What to Include in Your Message
To help us assist you quickly, please include:
- Your order number (if applicable)
- A clear description of your question or issue
- Photos, if reporting a damaged or defective item
5. Topics We Can Help With
- Order status and tracking
- Returns, refunds, and exchanges
- Product questions (sizing, materials, availability)
- Shipping and delivery concerns
- General feedback and suggestions
6. Contact Us
We look forward to hearing from you!
- Email: support@sterix.store
- Phone: +1 (888) 371-1616
- Address: 15325 Montpellier Ave, Irvine, CA 92604, United States