Refund policy

Last updated: September 7, 2026

At Sterix ("we," "our," "us"), your satisfaction matters to us. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Please note that because our products are shipped from our fulfillment partners, processing times for returns may vary.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Items damaged due to misuse or normal wear and tear
  • Gift cards

3. How to Start a Return

  1. Email us at support@sterix.store with your order number and reason for return.
  2. Our team will review your request and provide return instructions within 1–2 business days.
  3. Ship the item to the return address provided by our support team. Do not send items back without first contacting us.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–10 business days to your original method of payment.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
  • Original shipping charges are non-refundable, except where the return is due to our error (wrong or defective item).

5. Exchanges

If you received a defective or incorrect item, we are happy to offer a replacement or exchange at no additional cost. Contact us at support@sterix.store with photos of the item within 7 days of delivery.

6. Return Shipping Costs

  • If the return is due to a change of mind (wrong size, no longer wanted), the customer is responsible for return shipping costs.
  • If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost.

7. Late or Missing Refunds

If you haven't received a refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund is posted.
  4. If you've done all of this and still have not received your refund, please contact us at support@sterix.store.

8. Contact Us

For any questions about returns and refunds, reach out to us:

  • Email: support@sterix.store
  • Phone: +1 (888) 371-1616
  • Address: 15325 Montpellier Ave, Irvine, CA 92604, United States