Refund policy

Refund Policy

At Sterix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item should be in its original packaging, where applicable.
You must provide a valid proof of purchase or order information.

2. How to Initiate a Return

Do not send your purchase back to the manufacturer, supplier, or any address on the original shipping label without contacting us first.

To start a return, please follow these steps:

Contact our support team at support@sterix.store with your order number and reason for the return.
Once your return request is reviewed and approved, our team will provide you with detailed return instructions.
Securely pack the item and send it to the return address provided by our support team.

3. Return Address

Return instructions and the applicable return address will be provided by Sterix after your return request has been approved.

Do not send returns to our business address unless our support team specifically instructs you to do so.

4. Return Shipping Fees & Restocking Fees

Defective or Wrong Items: If you receive a damaged, defective, or incorrect product, Sterix will provide return instructions and, where applicable, a prepaid return shipping label at no additional cost to you.
Customer Preference / Remorse Returns: If you are returning an item due to a change of mind, incorrect size selection, or personal preference, you will generally be responsible for the actual return shipping cost.
Restocking Fee: We charge $0.00 Restocking Fee on eligible returns.

5. Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible, preferably within 48 hours of delivery, at support@sterix.store if the item is damaged, defective, or incorrect.

Please include your order number and clear photographs of the product and packaging so that we can review the issue and determine the appropriate resolution.

6. Refunds Process

Once we receive and inspect your approved return, we will send you an email confirming receipt.

We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 14 business days after the return has been approved.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

7. Non-Returnable Conditions

A return may not be accepted if the product: